* From Start screen, open the Search charm, type regedit, right-click the regedit icon from result, and select “Run as administrator“. * Updated to the latest firmware for the device to check if it is fine. You could change the hardware ID of USB storage device in the registry to resolve the problem. That causes USB massstorage devices auto-sleep or file transfers stop unexpectedly. In Windows 8.1 the external USB hard drives and USB flash drives are configured with a low power state by default. Changing the power options is not working. when I try to access its stored files, the File Explorer will be unresponsive. I had a similar problem, but all of my USB ports stopped working for EVERYTHING! You were right on track, and here is the final bit of information that you needed: Microsoft Surface tablet External USB hard drives auto-sleep in Windows 8.1 Posted on NovemAfter upgraded from Windows 8 to Windows 8.1 Pro, my SeaGate Expansion 2TB hard drive always runs to sleep mode automatically and then disappears if no file transfers occur.
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